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Shopping terms

SHOPPING TERMS

If you're a new ORA by Heidi customer, welcome! 

Respecting your privacy

ORA by Heidi respects your privacy and never sells, distributes or shares your information with any third party. We collect and keep your information strictly confidential. If you have subscribed to our monthly e-newsletter we will email you with products, advice and information relevant to your interests in intuitive & holistic based products. If you wish to stop receiving our e-newsletter, you can unsubscribe from our mailing list anytime.

 

Making your secure payment
ORA by Heidi uses internationally secure payment gateway, Paypal.

Pay for your items easily and more securely, simply with an email address or mobile number. No matter where you are.  Your security is Paypal's top priority. They combine world-class anti-fraud detection with 24/7 account monitoring to keep you safer. Your personal and financial details are securely encrypted to ensure your money and information stays safer when you pay with PayPal. Plus, your financial information is never shared.

You don't need a Paypal account to use their services, just click on the payment link and Paypal accepts payment using  VISA, MasterCard and American Express. 

Please select your currency at the top, and this will then be automatically displayed, and you will be charged in this currency at the rate applicable at the time of purchase and billed to your credit card.

Any information you send will be encrypted when it is entered and when in transit. Your information remains totally confidential. Your payment is secure!

RETURNS POLICY

ORA by Heidi is committed to an outstanding customer experience.

If you are unsure of which products to purchase please get in touch and I will help you to select products. Samples of all the range are available on request and I will gladly include samples with your order to experience. Please specify which products you would like to try in the notes at check out.

Nature's variations in ORA by Heidi's products

As Nature is constantly in flux, you may notice minor changes to products between batches. These are caused by seasonal and other fluctuations in our raw ingredients, so you can take these variations as a positive sign of ORA by Heidi commitment to using only pure, non-refined ingredients.

Switching to ORA by Heidi skincare 

Your skin will love you for making the change to ORA by Heidi!

Be aware that spots or breakouts may occur when making the transition to natural products, or when changing brands. Your skin may look or feel different while adjusting, and undergo a necessary detoxification process. These effects will subside within a short period of time.

Selecting the right products for your skincare

Please see at the top of each product page we recommend what skin condition that product is most suited to but as you know your skin best it is always good to experiment with a range before settling on your favorites. 

If you find a product is not suited to your skin, contact me at hello@orabyheidi.com and together we can work out the best solution and right products for you. 

ORA by Heidi's essential oils are pure and therapeutic grade. While sensitivities or mild reactions to ingredients are rare, they can occur. Often people are unaware of the exact component of an ingredient which can cause their skin to be sensitive, therefore the source of the irritation is difficult to determine. 

Remember that your skin is more sensitive during hormonal fluctuations, pregnancy, menopause, wintertime and while taking medication. We recommend extra caution during these periods, and patch-testing all products on your skin – including those that you use regularly and carry that reminder on our labels.

Slight batch variations are normal and indeed a feature of the products however If you don't absolutely love your ORA by Heidi products, if you are concerned at all about your product or if the packaging is damaged on arrival please get in touch by emailing hello@orabyheidi.com within 7 days of arrival.

Returns or refunds will not be granted following 7 days after delivery. ORA by Heidi cannot accept returns without prior email notification. Shipping & handling charges are not refundable. Returns and exchanges may require up to 10 working days to process.

Please note that within our obligations under the Consumer Guarantees Act we do not offer product refunds or exchanges for change of mind or dislike of texture or fragrance of a product after purchase. You are welcome to try before you buy!

Please send your return for credit shipments to:

 

ORA by Heidi

6 Jasmin Ave

Dinsdale

Hamilton 3204

New Zealand